We are the members of MIAA, FBAA & COSL set out this Code of Ethics summarizing the key ethical standards to be maintained.

By adhering to the Code of Ethics, our endeavor is to:

• Provide consumers with high quality services and competency, confidence and trust in the mortgage industry,
• Promote and uphold the name and the standing of PMP and its Members; and thus;
• Raise the profile and business of all mortgages brokers in Australia.

To Act with Honesty and Integrity at all times

This will extend to representations made in advertising, commissions received, all communications, advice provided and customer applications. This will ensure that the best interests of both the customer and financial institution are always upheld.

To Comply with all Laws and Regulations relating to the Mortgage Industry

To maintain a current understanding of and adherence to all laws and regulations as they pertain to the finance industry.

Conflicts of Interest

In each professional assignment undertaken, a Member must both be and be seen to be free of any interest which is incompatible with the best interests of the customer. This will extend to both product advice and commissions received. Substantiation of any recommendation will be freely provided to the customer.

To maintain Confidentiality in all dealings

Through adherence to the above, professional conduct will be maintained at all times.

How we treat our clients --- We are dedicated to providing our clients with an absolute level of service. In order to achieve this and entrust our clients, we execute the following pledges along our delivery of services to clients:

• Absolutely no fee or charges on consultation and execution of standard residential home and investment loans (except commercial loans).
• We aim to answer all of your calls.
• All our communication is clear and succinct.
• We will help you understand the total cost of finance by explaining and giving you access to tools to make comparisons and well-informed decisions.
• Straightforward, fast and well-followed up deals.
• We will assist clients in lodging loan applications and adequately advise you on progress changes.
• We will also write letter or fax other notices/messages in plain language and help you understand what they mean for you.
• Quick, convenient branch service as we always have finance specialists available in office to talk to you.
• Respect for personal information and privacy.
• Promptly resolve of complaints within 7 working days. If we make a mistake, we will respond to your complaint within 48 hours and let you know who is responsible for managing your case. Our Customer Liaison person will work with you to resolve your case quickly and within a maximum of 7 working days. When this is not possible, we will contact you within 7 working days to let you know how much longer the matter should take to resolve.

If you have a complaint please contact us by: First Floor 184 Hutt Street Adelaide SA 5000

The Financial Partner You Can Trust